Hospitality management Essay Example | Topics and Well Written Essays - 2000 words - 2

Hospitality management - Essay Example In general, job stress of managers and frontline personnel has been well documented in the hospitality and tourism literature (Hahn et al., 1999). Job burnout studies were originally conducted on people working in human services and education (Maslach et al., 2001 ). The topic continues to be of interest in various fields including hospitality academia. Within hospitality and tourism, most existing studies have investigated causes of burnout with a focus on the work environment including role stressors, organizational structures, and job characteristics. Specifically, role ambiguity, role conflict, poor management, poor communication, difficult customers, lack of autonomy, and work overload have been reported as precursors of hospitality job burnout (Allen and Mellor, 2002). Therefore, the purpose of this study is to identify the role of personality dispositions in understanding hospitality employees’ job burnout in the hotel work setting. The Five-Factor Model of personality, which in recent years has received significant support among personality experts, is used. In the literature section, the five personality dimensions and the antecedents of job burnout are described in detail. A group of psychologists consider job burnout as a type of stress, which is one dimensional (Maslach et al., 2001 ). Others view it as multi-dimensional (Allen and Mellor, 2002 ). The current consensus is that job burnout is composed of three sub-constructs: emotional exhaustion, depersonalization, and personal accomplishment. Emotional exhaustion refers to a lack of energy and a feeling that ones emotional resources are used up because of excessive psychological demands. Depersonalization is characterized by treating others as objects rather than people through cynical, callous, and uncaring attitudes and behaviors. Diminished personal accomplishment denotes a tendency to evaluate oneself negatively because of failure to produce

INTR1007 AUSTRALIA AND WORLD Essay Example | Topics and Well Written Essays - 3000 words

INTR1007 AUSTRALIA AND WORLD - Essay Example This rivalry between the two coalitions sustained from the end of the Second World War in 1945 to fall of the Soviet Union in the year 1991. It was led by tactics and procedures that would not fit into place determined armed crash or infringement of political affairs. Depicted by ordinary uncertainties, a determination to set up cleverness, technological skills, the deliver of artillery, and this batter about universal supremacy occurred for over twenty years. The world War was a conflict that brought about real substantial changes throughout the whole world. Ever since this war started, it has turn out to be a lesson, and many nations use it as an instance of the world’s freedom. Various countries were mixed up in this war and each one of the nations contributed in their own way. Many changes took place for the duration of the Second World War, which took place between 1939 and 1945 after the First World War happened in the year 1914. Many people all over the world were so mu ch unhappy, and the pressure only ended following the end of this Cold War2. A number of industries had started with the intention of making weapons together with other resources that were meant to equip the militaries. There were numerous weaponry that the cronies used to fight to be successful in their battle. The World War II was the strongest and the most brutal fight ever witnessed. It caused death for many people, cash for making weapons and some other supplements for the army, damaged possessions, and caused more across-the-board transformation in practically each state in the least of any other conflict in the past. Uncountable numbers of people were lost, some critically wounded and countless had been murdered as at the end of the war. Greatly applicable in the present days, the Second World War is a lesson to the whole world, not only about the profession of arms, but also about military