Practice Telephone English Using Role Plays for ESL

Practice Telephone English Using Role Plays for ESL Role-playing refers to taking parts in a pretend situation to focus on specific English skills. When we telephone others, especially when we telephone business or other professionals for appointments, there is a purpose to our conversation. Using these role plays will help you or your class develop telephone language skills while practicing situations that can also be used in person. Use important telephone phrases to begin your conversation, you can also use these telephone English tips to help negotiate the conversation successfully. Role Playing Suggestions Here are some role plays for you to use in practicing your telephone English. Requesting Travel Information Student A: Choose a city in your country. You are going to travel to this city for a business meeting over the next weekend. Telephone a travel agency and reserve the following: Round-trip flightHotel room for two nightsRestaurant recommendationPrices and departure times Student B: You work in a travel agency. Listen to student A and offer him/her the following solutions: Round-trip flight: Air JW $450 Coach, $790 First ClassHotel room for two nights: Hotel City $120 a night in the downtown area, Hotel Relax $110 a night near the airportRestaurant Recommendation: Chez Marceau - downtown - average price $70 a person Product Information Student A: You need to purchase six new computers for your office. Call JAs Computer World and ask for the following information: Current special offers on computersComputer configuration (RAM, Hard Drive, CPU)GuarantyPossibility of discount for an order of six computers Student B: You work in at JAs Computer World answer student As questions using the following information: Two special offers: Multimedia Monster - with latest Pentium CPU, 256 RAM, 40 GB Hard Drive, Monitor included - $2,500 AND Office Taskmaster - cheaper CPU, 64 RAM, 10 GB Hard Drive, Monitor not included - $1,2001 Year guaranty on all computersDiscount of 5% for orders of more than five computers Leaving a Message Student A: You want to speak to Ms Braun about your account with her company, WW. If Ms Braun isnt in the office, leave the following information: Your nameTelephone number: 347-8910 (or use your own)Calling about changing conditions of your contract with WWYou can be reached until 5 oclock at the above number. If Ms Braun calls after 5 oclock, she should call 458-2416 Student B: You are a receptionist at WW. Student A would like to speak to Ms Braun, but she is out of the office. Take a message and make sure you get the following information: Name and telephone number - ask student A to spell the surnameMessage student A would like to leave for Ms BraunHow late Ms Braun can call student A at the given telephone number Selling Your Product Student A: You are a salesperson for Red Inc. You are telephoning a client who you think might be interested in buying your new line of office supplies. Discuss the following information with your client: New line of office supplies including: copy-paper, pens, stationary, mouse-pads and white boardsYou know the customer hasnt ordered any new products during this past yearSpecial discount of 15% for orders placed before next MondayAny order placed before Monday will not only receive the discount but also have its company logo printed on the products at no extra charge Student B: You work in an office and receive a telephone call from your local office supplier. As a matter of fact, you need some new office supplies so you are definitely interested in what the salesperson has to offer. Talk about the following: New pens, stationary and whiteboardsDo they have any special offersYou would like to place an order for 200 packages of copy paper immediately